Meeting people from all over the world can be exciting — but let’s face it, not every video chat ends up being a good one. And when something uncomfortable happens, it’s not always easy to know what to do.
Most video chat platforms leave it up to users to report problems, collect evidence, or block others. But Cheero takes a different approach. Our 360° Safety System is designed to detect and prevent inappropriate behavior before it reaches you. Here’s a quick guide to the safety tools we provide — and how to use them to keep your experience positive.
Start with a Safe Match
Not sure if someone’s safe to talk to? Check their Cheero Badge on their profile.
What’s the Cheero Badge?
The Cheero Badge is given to users who’ve spent enough time chatting without violating our community guidelines. It’s our way of encouraging a respectful culture. Since the badge can be taken away based on a user’s behavior, it helps you decide whether someone is likely to be a positive and respectful match.
Basic Tips for a Better Chat
We all want a friendly and safe space. Here’s what you can do:
- You don’t have to answer everything. If a question feels uncomfortable, it’s okay to say no or swipe away to end the chat.
- Keep your personal information private. Never share your phone number, address, or daily routine with someone you don’t know.
- If someone crosses the line, report or block them. This includes things like inappropriate language, nudity, requests for money, or pressuring behavior.
- Be respectful. Avoid commenting on someone’s looks, age, or gender. Also avoid rude language, insults, or dismissive behavior.
- Don’t hesitate to report. When you report someone, Cheero automatically captures the screen and audio at the time — so you don’t have to explain everything yourself. Just tap the shield button if something feels off.
Once a report is submitted, our team reviews it and takes appropriate action based on the situation. All reports are anonymous.
Stay on the Cheero Platform
Please keep your conversations inside the app or website. We can’t monitor what happens off-platform, and we may not be able to help if something goes wrong outside Cheero.
To protect yourself, don’t share your contact info or social media accounts. And if you ever feel unsafe or threatened, please contact your local authorities.
Need mental health or crisis support? ThroughLine is available in your region.
If Someone Behaves Inappropriately
- We’ll blur the screen and prompt you to report.If something inappropriate is detected during a chat, our built-in tools will automatically blur the screen and guide you through the reporting process. Once that’s done, we’ll match you with someone new.
- We block users who behave inappropriately from matching again.Our detection system runs 24/7. If someone breaks the rules, we act quickly to restrict them from connecting with others again.
- You can still report after a chat ends.If you didn’t get a chance to report during the chat, don’t worry. If our system detects suspicious behavior, you’ll be prompted afterward to review your experience and submit a report.
How to Report Someone
If something happens during a match, don’t panic. Just tap the shield icon in the top left of your screen. While your report is being submitted, we’ll blur the chat so you don’t have to continue watching.
Cheero automatically collects video or audio evidence — you don’t need to do anything additional. We aim to review all reports within 24 hours. Based on the findings, we may issue warnings, temporary suspensions, or permanent bans.
In certain cases, you can check the Notification Center to confirm that your report was received and whether action was taken. You can also review or unblock users from your Settings → Blocked Users.
Cheero’s Commitment to Protecting Minors
Cheero is for adults only. We work hard to prevent underage users and related content from appearing on our platform. If you come across someone who appears underage or claims to be, please report them immediately.
How We Handle It
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Immediate bans for underage users.
Our automated tools monitor for signs of underage users and suspend their accounts as soon as they’re flagged. -
Serious action for illegal content.
We strictly prohibit anything involving minors, including illegal or explicit content. For serious cases, we cooperate with law enforcement to take legal action and prevent future abuse.
We’re Always Listening
We’re constantly working to make Cheero safer and more enjoyable. Your feedback matters — and we’re always improving our safety tools.
If you need help, you can reach out to Cheero Customer Support anytime.
Thanks for being part of a safer, more respectful video chat community.